Every order paid on GIVORAA is protected. If the work is not what was agreed, you can ask for changes and, if needed, request a refund review. Here is how it works in simple steps.
Your protection at a glance
Revisions
Every package includes revisions – shown on the package before you order.
15-day review
Request a review within 15 days of your order if a problem is not solved.
Human support
The GIVORAA team checks the agreed scope, messages and delivery fairly.
Step 1: Ask for a revision first
Most issues are solved with clear feedback. Tell the freelancer exactly what to change in chat – for example “change the background to white and make the text larger”.
Step 2: Request a refund review
- Go to Refund request (or My Account → Refunds).
- Choose your order and the reason.
- Describe what was agreed and what went wrong.
- Attach evidence such as screenshots or files.
- Submit – you receive a case ID by email.
Step 3: Review and decision
The GIVORAA team reviews both sides and emails you the decision. Depending on the case, the outcome can be a redelivery, a partial refund or a full refund, as described in the refund policy.
Tips for a fast resolution
- Keep all agreements in GIVORAA chat.
- Be specific and include screenshots.
- Request the review within 15 days.
Paid a freelancer directly?
Payments made outside GIVORAA are not covered by the refund policy. Protect them with a security deposit block before you pay.
FAQ
How long does a refund review take?
We aim to respond quickly by email with your case ID and keep you updated until it is resolved.
Where can I read the full policy?
On the Refund Policy page and in the Terms of Service.
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