How can we help?
Buying services
How do I place an order?
Open a service, choose Basic, Standard or Premium, submit your requirements and pay at checkout. The order starts after payment is confirmed by the provider.
How do revisions work?
Each package includes a set number of revisions. Request them from the order page after a delivery.
What if the freelancer is late?
You can message the freelancer, accept or decline an extension request, or ask support to review a cancellation.
Selling services
How do I become a freelancer?
See Become a Freelancer. You will verify your email and phone, complete your profile and, where required, identity verification.
How many services can I publish?
You can publish multiple services, each with up to three packages.
How are freelancer levels decided?
Levels are based on verified performance: completed orders, on-time delivery, ratings and cancellation rate.
Payments & payouts
Which payment methods can I use?
UPI, cards, EMI and selected crypto through approved providers, depending on your country and eligibility. See Payments.
What does GIVORAA charge?
0% customer platform fee at launch and 5% freelancer commission. See Pricing & Fees.
When can freelancers withdraw?
Earnings from completed orders become eligible for payout through our payout provider. Any withdrawal fee is shown before you confirm.
Refunds & disputes
How do I request a refund?
Open a refund request from your order within 15 days of the order date, choose a reason and attach evidence. See the Refund Policy.
How are disputes resolved?
The freelancer can respond, then our team reviews the order, messages and evidence and issues a decision. Every case has a unique ID.
Account & security
I forgot my password
Use the password reset link and follow the email instructions.
How do I report fraud or a suspicious user?
Email support@givoraa.com with the username, order ID and screenshots. Never pay outside GIVORAA.