Category: Freelancer Tips

Talking to a freelancer before you hire saves time and avoids misunderstandings. GIVORAA has built-in live chat so clients and freelancers can agree details quickly and keep everything in one safe place.

For clients: start a chat

1. Open a freelancer profile from Find Freelancers.
2. Click 💬 Chat with [name].
3. Sign in (or create a free account) and send your message.
4. Find all conversations under Messages or My Account → Messages.

For freelancers: never miss a client

• New conversations arrive in your Messages page and freelancer dashboard.
• You receive an email when a client messages you, with a secure link to reply quickly – even without signing in to the dashboard.
• Reply fast: quick answers win more clients. Read how to win your first clients.

What to discuss in chat

• Scope and deliverables
• Price, timeline and revisions
• Files, references and access you will share
• Milestones for bigger projects

Then order a package or accept a proposal, and pay through GIVORAA so you are protected by the refund policy.

Safety in chat

• Never share passwords, OTPs, card numbers or wallet keys.
• Be careful with requests to move to another app before work is agreed.
• Conversations may be reviewed by the GIVORAA support team to keep the marketplace safe and to help resolve disputes. Messages from the team are clearly tagged.

Read Trust and Safety and how to pay freelancers safely.

FAQ

Read next: What is GIVORAA? · How to post a job

The GIVORAA security deposit protects clients who pay a freelancer directly, outside a normal order. The freelancer keeps a deposit with GIVORAA, and the client can ask GIVORAA to block part of it as a guarantee until the work is delivered.

Key terms in one minute

For clients: how to protect a direct payment

1. Ask the freelancer for their Payment ID.
2. Open Verify a freelancer and enter the ID. You will see the name, verified tick and the deposit available to block.
3. Fill in your name, email, the service you agreed and the amount, then send the block request.
4. Wait until the request shows Blocked. Only then pay the freelancer.
5. When the work is done, click Release. If something goes wrong, click Report a problem and the GIVORAA team reviews both sides.

You receive a private tracking link by email, and if you are signed in, every request appears under My Account → Protected payments.

For freelancers: why add a deposit?

• Clients can verify you before paying – this wins bigger direct projects.
• Every completed protected deal adds a badge clients can see.
• You stay in control: you accept or decline each block request.

Manage your deposit, Payment ID and requests on the Security Deposit dashboard. Top-ups can be paid by UPI or crypto, and you can withdraw your available balance.

What happens in a dispute?

If a client reports a problem, the blocked amount stays held. The GIVORAA team reviews the agreed service, messages and delivery from both sides. If the claim is upheld, the blocked amount is paid to the client from the freelancer’s deposit; otherwise it is released back to the freelancer. See Trust and Safety.

Important to know

• GIVORAA does not receive or handle the money you pay directly to the freelancer – the protection comes from the freelancer’s deposit.
• You can only block up to the freelancer’s available deposit.
• Blocks that are not answered expire automatically.

FAQ

Read next: How to pay freelancers safely · What is GIVORAA?